Managed Services & Application Support
Tiered application management for SAP, Oracle, Dynamics 365, and custom platforms — so the system that took months to build doesn't quietly decay after go-live.
Support that scales with the issue
Most support requests are simple — a password reset, a training question, a small configuration tweak. A few need an engineer who understands the original architecture. Our L1–L3 model routes each request to the right level instead of every ticket waiting on a senior developer.
We support SAP, Oracle, Microsoft Dynamics 365, and the custom platforms we build, with SLA-backed response times and a named team who already knows your environment.
- L1 helpdesk for training and simple how-to requests
- L2 support for configuration changes and workflow issues
- L3 engineering for code-level fixes and enhancement requests
- Monthly reporting on ticket volume, response time, and open risks
What's included
L1 Helpdesk
First response, triage, and training-related requests handled quickly.
L2 Configuration
Minor configuration changes and workflow issues resolved without a full development cycle.
L3 Engineering
Code-level fixes, root-cause analysis, and larger enhancement requests.
Change Request Pipeline
A transparent backlog for enhancement requests, scoped and estimated before work starts.
Health Monitoring
Proactive monitoring of integrations, batch jobs, and system performance.
Security Patching
Scheduled patching and vulnerability remediation as part of the support agreement.
Why choose DADynamics managed services
The team supporting your system is often the same team that built it — or one that took the time to learn it properly before taking ownership.
- SLA-backed response times by priority: P1 critical through P3 standard
- A single support contract across ERP, integrations, and custom applications
- Monthly reporting instead of a black box of closed tickets
- Flexible hours-based retainer that scales up or down with need
How we get there
A structured path from discovery to a supported go-live.
- 01
Onboard
Environment walkthrough, access setup, and documentation review.
- 02
Baseline
Health check across integrations, jobs, and known issues.
- 03
Support
Tiered ticket handling against agreed SLA targets.
- 04
Report & Improve
Monthly reporting and a rolling backlog of proactive improvements.
Where this fits
Post-Go-Live Stabilization
A recently launched system that needs steady support once the implementation team rolls off.
Inherited System Support
An ERP or custom platform built by a previous vendor, needing a new support partner.
Overflow Support
An internal IT team that needs specialist backup for SAP, Oracle, or Dynamics tickets.