Microsoft Dynamics 365 — F&O and Customer Engagement
Implementation, customization, and support across Dynamics 365 Finance & Operations and Dynamics 365 Customer Engagement, connected to the rest of your Microsoft stack.
Finance, operations, and customer engagement in one platform
DADynamics implements and extends Microsoft Dynamics 365 across both major product lines: Finance & Operations for finance, supply chain, and manufacturing; and Customer Engagement for sales, service, and marketing.
Because both run on Microsoft's stack, we build extensions with X++, Power Platform, and the Dataverse Web API — keeping customizations upgrade-safe rather than bolted on.
- Dynamics 365 Finance & Operations implementation and support
- Dynamics 365 Sales, Customer Service, and Field Service
- Power Platform apps, flows, and Copilot Studio agents
- Dataverse integration with your website, ERP, or other systems
What's included
F&O Implementation
Finance, supply chain, and manufacturing modules configured to your chart of accounts and processes.
Sales & Service
Dynamics 365 Sales and Customer Service configured around your actual pipeline and case workflows.
Power Platform Extensions
Power Apps, Power Automate, and Copilot Studio used to close functionality gaps without custom code where possible.
X++ & Plugin Development
Custom development for requirements standard Dynamics 365 doesn't cover.
Dataverse Integration
API-based integration keeping Dynamics synchronized with your website and other business systems.
Managed Support (AMS)
Configuration changes, troubleshooting, and enhancements after go-live.
Why run Dynamics 365 with DADynamics
We treat Dynamics 365 configuration and customization as two different disciplines, and default to configuration first.
- Fit-gap workshops separate standard capability from genuine custom need
- Power Platform extensions stay upgrade-safe across Dynamics 365 releases
- One integration layer connects F&O and Customer Engagement instead of siloed point fixes
- Support tiers scale from helpdesk to code-level engineering
How we get there
A structured path from discovery to a supported go-live.
- 01
Fit-Gap
Workshops mapped against standard Dynamics 365 F&O and CE capability.
- 02
Configure & Build
Configuration, Power Platform extensions, and custom development in sprints.
- 03
Migrate & Test
Data migration and structured UAT across finance, operations, and CRM.
- 04
Go-Live & AMS
Cutover support and a defined managed-support handover.
Where this fits
Legacy AX Upgrade
Organizations on Dynamics AX 2012 planning a move to the cloud-based Dynamics 365 F&O.
Unified Customer View
Sales and service teams working from disconnected spreadsheets, consolidating into Dynamics 365 CE.
ERP + CRM Integration
Businesses running Dynamics 365 F&O and CE separately, needing them to share customer and order data.